It’s often said that data is the new oil, so rich it is in vital customer insights in a digital landscape in which customer-centricity is becoming increasingly vital.

In this session experts will discuss how firms with established and maybe legacy tech stacks can make better use of their most valuable asset and work with partners to ensure they understand what the customer wants and when.

What can insights can data analytics provide? What role will AI and machine learning play? And what is the impact for firms that embrace a scientific approach to data.

The digital revolution in travel in the UK and other western markets was fuelled by the rise of the low cost airlines, the impact of which is still being felt today through the sector.

With travel booming in fast-developing countries like India and new carriers being established all the time, how does the wider travel sector ensure the astonishing growth this is driving is translated into profitable growth for all in the travel ecosystem.

For over 20 years the internet has challenged the role of the intermediary in travel and yet the travel agent and the tour operator is still with us, and many are flourishing, despite countless predictions of their imminent demise.

How is the modern-day intermediary grasping the opportunities that the internet age offers and delivering added value both to the consumer and their suppliers. Are we on the cusp of a new age of the intermediary as these specialists embrace new technologies to get closer to the consumer in a way brands will never be able to direct? 

In this session we take a closer look at the advanced technologies that are powering the travel industry today.

Global experts from technology developers will explain what travel firms can do today to exploit the latest powerful technologies to help them compete and engage more successfully with their customers.

This is not science fiction this is science today. Our speakers will focus on the realm of what is possible now, not what’s promised in the future.

Developing markets like India have skipped the desktop and laptop age and gone straight to mobile as international connectivity and access to smartphones proliferates.

What does this mean for the travel sector and the various players in it? Does this phenomenon mean the approach to mobile in this part of the world is more sophisticated and more advanced than in the west? 

What challenges are there in operating in such a market? Our expert speakers will provide answers to these questions and more.